1. Company Information
Berlin Chauffeur is operated by Reserviox OÜ, a company registered in Estonia at Tornimäe tn 5, Kesklinna linnaosa, 10145 Tallinn, Harju maakond, Estonia. For day-to-day booking and service enquiries, please contact us at offer@berlinchauffeur.com or +49 178 3577406. For privacy-specific requests, you can also write to info@reserviox.com.
2. Information We Collect
When you book a transfer, request a fixed price, or contact us, we may collect:
- Your name, email address, and phone number
- Company details, where applicable, for corporate bookings
- Pick-up, destination, flight, and journey details you provide when booking
- Website usage data such as IP address, browser type, and device information
- Any information you submit through our booking or contact forms
3. How We Use Your Information
We use your data to:
- Deliver and manage the transfer, chauffeur, limousine, concierge, or event service you have booked
- Respond to your enquiries and confirm bookings
- Improve our website and the quality of our service
- Send marketing communications, only where you have given consent
- Meet our legal and regulatory obligations
4. Legal Basis for Processing (GDPR)
We process personal data on the basis of your consent, the necessity of processing to perform a booking contract with you, compliance with our legal obligations, and our legitimate business interests in operating and improving our services.
5. Data Sharing
We do not sell your personal data. It may be shared with trusted service providers who support our hosting, analytics, and booking operations (including Google Analytics, Google Maps and Google reCAPTCHA), our chauffeur and vehicle partners where necessary to fulfil your journey, and legal or regulatory authorities where required by law.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required to meet our legal, accounting, or reporting obligations.
7. Your Rights
Under the GDPR, you have the right to access, correct, or delete your personal data, withdraw consent at any time, object to certain processing, and request data portability. To exercise any of these rights, contact us at info@reserviox.com.
9. Data Security
We apply appropriate technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with a revised "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at info@reserviox.com or offer@berlinchauffeur.com.